Five Question That Can Help You Align Your Business Goals with IT Strategy

Smoothly running technology is just a baseline benchmark of successful IT. To truly gain a competitive edge, you need to leverage technology that improves operations, gather the valuable customer data and delivers insight that helps you achieve your goals.

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Three Reasons You Have Got to Upgrade Your PCs

Holding on to old PCs? You’re losing 42 hours of productivity time per year. Do the math—that’s a lot of money-per-hour down the drain.

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IT support Atlanta

How to Leverage the Cloud with Confidence

The benefits of cloud computing are a no brainer—lower costs, greater flexibility, on-the-go productivity and more. Who wouldn’t want to leverage the cloud right away? But, before you make the leap, make sure you have the answers to the following questions.

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IT solutions Atlanta

3 Red Flags to Look Out for When Searching for Reliable Technology Services

If you’re tired of struggling with technology challenges, it can be tempting to sign with the first MSP provider whose price fits your budget—but, it could end up costing you down the line. If you don’t choose the right MSP partner, you could find yourself stuck in a contract without seeing a significant improvement in your operations.

 

Watch out for these three red flags which can be tell-tale signs of an MSP that either doesn’t prioritize your best interest or doesn’t have the resources and experience needed to fully support your technology.

 

  1. No Clearly Written Escalation Policy

An outage could stifle your earning potential and damage your reputation. You need an MSP partner that treats your business like their own—they should meet a breach or major interruption with as great a sense of urgency as if it affected their bottom line. Make sure you have a clear understanding of their escalation policy and iron out worst-case-scenario details up front and in writing.

 

  1. No Change-Management Outline

Acquiring new technology and implementing best practices for business IT is a major benefit to partnering with an MSP. You don’t want a technology partner with stagnant services, but you also don’t want software and solution transitions to interrupt your operations. A reliable IT service provider will provide a change-management outline that ensures that any updates, upgrades or migrations will be completed with minimal disruption.

 

  1. No Clearly-Defined SLAs or Processes in Place

The first two red flags are just two examples of complications that arise from insufficiently defined SLAs. A trusted MSP partner will be transparent—they’ll provide solutions you need without inflating their bottom line by trying to lock you into services you don’t need.

 

Your business depends on secure, efficient technology operations. Make sure you’re fully vetting IT Managed service providers before jumping into a contract that could cause even more headaches and costly consequences. You deserve an MSP partner that takes your business as seriously as you do. Contact us to see if see if we get the white flag.


IT solutions Atlanta

Take on the World with an MSP Sidekick

The greatest teams are made up of dynamic duos: Batman and Robin, Han Solo and Chewbacca, Woody and Buzz Lightyear. Together, they can conquer anything and have complete trust that the other has their back in any scenario.

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IT solutions Atlanta

Simplify Your IT in One Easy Step

It’s no secret your IT is important, but do you know how to keep it secure and running efficiently? With technology changing at warp speed, it’s tougher than ever to keep in-house IT resources trained—so now what? You can’t forfeit quality and you can’t bust your budget. But, there is one powerful way to keep your IT running smoothly without breaking the bank.

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IT solutions Atlanta

Strengthen Your Mobile Workforce with VoIP

According to a study conducted by Global Workplace Analytics, more that 80 percent of U.S employees would like to work remotely at least part time. Fortunately, the Internet has made working remotely easy to do with unified and mobile solutions.

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IT solutions Atlanta

5 Advantages of Co-Managed Services

Prioritizing IT projects and security tasks can be challenging for organizations with limited internal resources. Managing your IT infrastructure often takes more time and resources than most small-to-medium businesses can handle. The co-managed model has significant cost and operational benefits for firms that need to fill the gaps in their in-house IT. Here are five advantages of the co-managed model.

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Managed IT Services Atlanta

Get More Out of IT in the New Year

As you take a look at the books from the past year, are the results what you hoped for or better than you expected? The new year offers a fresh start and room for improvement. And, if you didn’t do as well as you wanted to in 2016, there’s a good chance your IT contributed to your lackluster results.

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IT solutions Atlanta

There’s Revenue Hiding in the Cloud—We’ll Help You Find It

Small business owners looking to build and support an IT infrastructure that delivers reliable services are often discouraged by too many dollar signs that don’t fit their budget. But high capital expenditures, fixed-labor costs and endless upgrades don’t have to burn a hole in your pocket. Making the move to cloud can eliminate many of these headaches and boost profit.
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